Must Have Skills: Desktop Support Engineer, White Glove Support, Mac OS environments Nice to have skills: Good communication and problem-solving skills
 

Role Overview:
We are seeking an experienced Desktop Support Engineer with strong expertise in White Glove Support for Executive Leadership Team (ELT) users of a high end premium retail organization. This role demands exceptional communication skills, deep technical knowledge, and a strong customer first mindset. The engineer will support high visibility VIP executives, ensuring seamless technology experience with minimal downtime.

Key Responsibilities:
? Provide first-level and second-level technical support to end users.
? Install, configure, and upgrade hardware, software, and peripheral devices.
? Troubleshoot system issues including desktops, laptops, printers, networks, and applications.
? Perform system maintenance, diagnostics, and updates as required.
? Manage user accounts, permissions, and workstation configurations.
? Resolve issues through remote troubleshooting tools when required.
? Document technical issues, resolutions, and maintain logs for future reference.
? Coordinate with internal teams or external vendors for unresolved issues.
? Ensure minimal downtime by proactively identifying and resolving potential issues.

Required Skills & Qualifications:
? Proven work experience as a Desktop Support Engineer, IT Support Technician, or similar role.
? Strong understanding of Windows OS, basic networking, and system configurations.
? Hands-on experience in installing and troubleshooting:
o Operating systems
o Software applications
o Hardware components
? Familiarity with remote support tools (e.g., AnyDesk, TeamViewer, MS Quick Assist, etc.).
? Excellent communication skills with the ability to explain technical topics clearly.
? Strong problem-solving attitude and ability to work under minimal supervision.
? Customer-focused approach with a commitment to delivering high-quality support.

Preferred Qualifications:
Certifications such as CompTIA A , Microsoft MCP/MCSA, or equivalent.
Knowledge of ITSM tools like ServiceNow, Jira, ManageEngine, etc.
Experience in Active Directory, user account management, and basic network troubleshooting.

Experience working in luxury retail, executive offices, or high-pressure corporate environments.
Certifications such as CompTIA A , Microsoft MCP/MCSA, ITIL Foundation, or equivalent.
Familiarity with end-user device lifecycle management and asset tracking