The Helpdesk Technician serves as the primary point of contact for team members seeking technical assistance. This role involves providing remote troubleshooting, documenting issues, and escalating unresolved problems to the appropriate support levels.

Primary Roles and Responsibilities:

• Monitor help desk tickets and provide solutions.
• Proactively design and implement improvements to our help desk service.
• Work with individuals at all levels to solve their computing problems.
• Fulfill administrative reporting requirements.
• Train personnel in the use of PC hardware and software.
• Install software updates and patches.
• Evaluate new PC systems and related equipment
• Repairs, administers, maintains, builds, and tracks company end point equipment.
• Continuously improve our Help Desk operation with new and/or improved procedures and service.
• Monitor day-to-day issues and correct problems.
• Proactive service orientation when dealing with internal and external clients.
• Other assignments as required.

Minimum Qualifications

• Highschool Diploma or equivalent
• 1-3 years' experience as a Helpdesk Technician or in a similar support role.
• Proficiency with Microsoft Office 365 and Azure AD.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve technical issues effectively.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Customer-focused, with the ability to remain calm under pressure.
• Team-oriented, with strong collaboration skills.

In Mobipark we contribute to improve people’s health, well-being and fun, helping to create a responsible society, inviting them to play and enjoy the outdoors.