Customer Specialist - mPokket

As a Customer Specialist at mPokket, you will play a vital role in ensuring our customers receive top-notch support and assistance. Located in the dynamic environment of mPokket, you will be part of a forward-thinking company that values innovation and customer satisfaction. This position is crucial in enhancing the customer experience, contributing to the overall success of our operations and the satisfaction of our clients.

Your role as a Customer Specialist is not just about problem-solving; it's about building relationships and promoting mPokket's mission to support our users effectively. By collaborating with different teams, you will help to create an engaging and user-friendly experience that meets the diverse needs of our customer base while driving the company's goals forward.

Responsibilities

• Provide excellent customer support via phone, email, and live chat.
• Resolve customer inquiries efficiently while maintaining a positive attitude.
• Assist in troubleshooting account issues and resolving complaints.
• Maintain accurate records of customer interactions and transactions.
• Identify trends in customer issues and provide feedback to management.
• Collaborate with the marketing team to promote new products and services.
• Educate customers on product features and benefits.
• Work with the team to develop and improve service processes.
• Participate in training and development programs to enhance personal skills.
• Ensure a high level of customer satisfaction by going the extra mile.

Requirements

• High school diploma or equivalent; a bachelor's degree is a plus.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and handle high-pressure situations.
• Basic understanding of relevant software tools and CRM systems.
• Exceptional organizational skills and attention to detail.
• Team player with a positive attitude and willingness to learn.
• Ability to work flexible hours as needed.
• Fluency in additional languages is an asset.