About Netchex

We’re Netchex - the fastest growing Payroll, Human Resource, Time and Attendance, and Benefits services company in America. We give HR professionals time to work on what drives their businesses forward by providing efficient tools and quality personal service. We tackle big challenges, take pride in our work, and learn early and often so we can delight our clients with solutions that solve their problems every day.

We are seeking a dynamic and experienced Director of Account Management to oversee strategic client relationships and drive growth within the HR technology space. This role requires a seasoned professional with a strong background in account management, leadership, and a deep understanding of HR tech solutions. You will lead a high-performing team, foster client satisfaction, and contribute to revenue growth and retention.

Key Responsibilities:

• Lead and coach account management team members to drive performance across key metrics (ARR, cross-sell, up-sell).
• Develop and implement strategic account management plans to enhance client satisfaction, retention, and growth.
• Build and maintain strong relationships with key clients, acting as a senior leader sponsor and advocate.
• Monitor and analyze account performance, providing actionable insights and recommendations.
• Collaborate cross-functionally with sales, product, and customer support teams to ensure seamless client experiences.
• Prepare and present regular reports to senior leadership on account health, risk mitigation, and growth opportunities.
• Champion a culture of excellence, continuous improvement, and team development.

What we are looking for:

• Proven experience in account management or leadership within the HR technology industry.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to manage complex client relationships and drive business growth.
• Deep understanding of HR technology solutions and industry trends.
• Strategic thinker and problem solver with a client-centric mindset.
• Exceptional organizational, verbal and written skills and attention to detail.
• Experience in growing and developing team members.
• Bachelor’s degree in Business, HR, or related field; MBA preferred

Success Metrics:

• Achievement of revenue targets and client retention goals.
• Team performance and development outcomes.
• Client satisfaction and engagement levels.
• Strategic growth through cross-sell and up-sell initiatives.
• Quality and impact of account management reporting and insights.