Description

We are looking for a dedicated Customer Support Assistant to join NEXACC, a leading accounting company. As a Customer Support Assistant, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support. Your contributions will directly impact the company's reputation and customer retention rates. You will be involved in handling customer inquiries, resolving issues, and maintaining positive relationships with clients.

This role is essential for maintaining high levels of customer service and fostering long-term customer loyalty. The projects you will be working on involve responding to customer queries via email, phone, and chat, troubleshooting technical issues, and escalating complex problems to the appropriate teams. Strong communication skills, problem-solving abilities, and a customer-centric approach are key for success in this role.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Provide accurate information about products and services.
• Troubleshoot technical issues and escalate as needed.
• Ensure customer satisfaction through effective communication and problem resolution.
• Document customer interactions and transactions accurately.
• Collaborate with internal teams to address customer needs.
• Identify and report emerging customer issues to prevent future problems.
• Assist in maintaining customer databases and records.

Requirements:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Customer-oriented mindset with a passion for helping others.
• Proficiency in using customer support software and CRM systems.
• Ability to multitask and prioritize tasks efficiently.
• Team player with a positive attitude and willingness to learn.
• Previous experience in customer service is a plus.