Description

Phoenix Center is looking for an IT Help Desk Technician to join our dedicated team in Greenville. This full-time remote position is an excellent opportunity for those starting their careers in the healthcare technology sector. As an IT Help Desk Technician, you will play a crucial role in ensuring that our healthcare professionals have the technical support they need to provide exceptional care to our patients.

In this entry-level role, you will assist with troubleshooting technical issues, maintaining IT equipment, and providing support to staff across various departments. Your contributions will help enhance our operational efficiency and improve the overall patient experience. We offer a competitive hourly salary range of $25 - $50, along with comprehensive benefits and opportunities for career advancement in the healthcare industry.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote assistance
• Troubleshoot hardware and software issues and ensure timely resolution
• Assist in the setup, configuration, and maintenance of IT equipment
• Document and track support requests using ticketing systems
• Collaborate with IT team members to resolve complex issues
• Maintain inventory of IT supplies and equipment
• Educate users on best practices for technology use
• Participate in IT projects as needed to improve service delivery

Requirements

• High school diploma or equivalent; relevant certifications are a plus
• Basic understanding of computer systems, networks, and software applications
• Strong problem-solving skills and a willingness to learn
• Excellent communication and interpersonal skills
• Ability to work independently and manage time effectively
• Familiarity with ticketing systems and remote support tools is a plus
• Customer service orientation with a focus on user satisfaction
• Knowledge of healthcare IT systems is a plus but not required