Pinnacle Technology Solutions is a "full-stack" Managed Service Provider, meaning that we deploy all types of solutions (wired networking, wireless, software, hardware, cybersecurity, VoIP, servers, access control, security cameras, cloud services, etc) for our customers.  We have a relatively small number of customers to whom we provide "white glove" service.  

Responsibilities:

New interns work on a variety of tasks, including setting up new users and computers, making server/firewall/networking/security/wireless/VoIP/Active Directory/Azure/Microsoft 365 changes, helping with triaging issues that come in, and going on site to assist with on site equipment deployments.  More experienced interns get to work directly with customers on the telephone and by email to document issues for resolution.

Beyond helping accomplish the day-to-day goals of the company, our goal is to help you understand how the myriad components of a network work together in active deployments and learn to troubleshoot them effectively.

Qualifications:

• Intern must apply for and be accepted to the workandlearnindiana.com EARN program before applying for this position
• Intern must be enrolled in an Info Tech degree program (e.g. IT Systems, Computer Science, etc.).
• Intern must be able to work in person in our Fort Wayne office.
• Interns must be able to communicate professionally and effectively, by telephone, by email, and in person.
• Preference will be given to local PFW/Ivy Tech students.