Core Responsibilities: 

• Develop and maintain scripts in PowerShell and Batch for automation and system tasks.
• Configure, manage, and optimize ConnectWise Automate, ConnectWise RMM, Screen Connect, and Ninja RMM tools.
• Create and deploy automations, monitors, and alerts within ConnectWise Automate and CW RMM.
• Troubleshoot and resolve issues related to plugin failures, script errors, and monitor breakdowns.
• Provide after-hours and rotational shift support in a 24x7x365 operational setup.
• Collaborate with cross-functional teams to ensure consistent delivery of high-quality services.

Eligibility:

• Any technical graduate
• Good communication skills
• Flexible to work in shifts

Required Skill Set

Technical Skills:

• 1–4 years of experience in RMM administration and system admin.
• Proficiency in PowerShell and Batch scripting.
• Hands-on experience with ConnectWise Automate, CW RMM, Screen Connect, and Ninja RMM.
• Strong analytical and troubleshooting skills for resolving automation and monitoring issues.
• Excellent communication and documentation skills.
• Willingness to work in rotational shifts and provide after-hours support as required.