We are in search of a highly motivated and results-driven Luxury Store Manager with comprehensive business acumen to oversee THE team’s efforts in achieving and surpassing sales objectives. This position demands a proactive leader dedicated to enhancing sales performance, assuming full ownership of store outcomes, and demonstrating superior leadership capabilities. The ideal candidate will cultivate a culture that prioritizes exceptional customer experiences while actively driving sales metrics.

The selected candidate is expected to commit to a full-time schedule from Tuesday to Saturday, working at our Palo Alto, CA showroom.

**Key Responsibilities:**

**Sales Performance and Business Growth:** - Recruit, lead, and mentor a team comprising Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets. - Exhibit a comprehensive understanding of business processes and key performance indicators (KPIs), guiding each team member towards achieving their performance objectives. - Analyze sales data to drive showroom performance, identifying improvement opportunities and executing strategic initiatives accordingly.

**Ownership of Store Performance:** - Assume complete accountability for showroom and office operations, ensuring adherence to the highest standards of customer service and operational efficiency. - Implement efficiency optimization initiatives, policies, and procedures aimed at enhancing both customer experience and operational performance. - Collaborate with Workforce Operations Analysts to develop and maintain a comprehensive team schedule, ensuring adequate coverage for all responsibilities and appointments.

**Leadership and Team Development:** - Create an environment centered on collaboration, positivity, and proactivity, motivating the team to achieve excellence in customer service. - Provide continuous training, coaching, and performance feedback to enhance the team’s competencies and capabilities. - Engage in sourcing and selection processes to build a team of high-performing talent.

                                                                                                                                                                                                 **Customer Experience Management:** - Constantly seek avenues to improve the customer experience, working alongside the customer care team to resolve escalations and ensure customer satisfaction. - Maintain the luxury ambiance of the showroom, upholding standards for visual merchandising and retail operations, including planogram updates and seasonal transitions. - Address customer inquiries across phone, email, and live chat channels, ensuring a personalized and exceptional service experience.

**Cross-Functional Collaboration:** - Partner with various departments—operations, merchandising, retail, marketing, HR, and customer care—to foster business growth and enhance customer satisfaction. - Innovate and introduce new strategies to refine processes and elevate customer engagement.

**Qualifications:**

- Demonstrated experience in managing personnel within retail or direct-to-consumer sales environments, with an emphasis on achieving and exceeding sales targets.

- Strong leadership qualities capable of inspiring and developing a high-performing team.

- Advanced business acumen, with analytical skills to interpret data and inform strategic decisions effectively. - Excellent communication capabilities, both written and verbal.

- Proficiency in customer relationship management (CRM) software. -

    An entrepreneurial mindset and self-motivated approach.

- BA degree or equivalent experience is preferred.

- A commitment to fostering respect and inclusion within the workplace.

- An interest in socially and environmentally responsible organizations and products.