**Retail Sales Associate Job Description**

As a Retail Sales Associate, your job is to help customers have a great experience. You will help them buy jewelry through different ways: in-person visits, phone calls, or online chats. You will help customers find the best jewelry from our luxury collection. 

By meeting sales goals in a busy environment, you will create special experiences for our customers during important moments in their lives.

**About the Job:**

- Help customers make choices about jewelry during appointments and in-store visits. Make sure they have a memorable experience.

- Manage many customer inquiries through email, chat, and phone calls. Help customers feel valued and provide excellent service.

- Greet and assist customers when they arrive to create a friendly experience.

- After a sale, help customers with pick-ups, exchanges, resizing, and any questions they have.

- Call customers to confirm their showroom appointments and answer any questions they might have before visiting.

- Read customer feedback and online reviews to improve the shopping experience.

- Ensure safety and security in our showroom by following policies.

- Open or close the showroom and waiting area as needed.

- Use our system to keep track of your work and communicate with your team.

- Promote our mission of making the jewelry industry more sustainable and caring.

**Requirements:**

- A passion for helping customers. You love going the extra mile to make every customer happy.

- A desire to exceed goals. You enjoy challenges and aim to do better than your sales targets.

- Attention to detail. You know little things matter when it comes to important moments for customers. You have a passion for doing things right in a fast-paced job.

- Good communication skills. You interact well with customers and teammates, whether face-to-face, over email, or in chat.

- Team player. You believe working together is essential to improve the jewelry industry. 

**Important Note:** This job is full-time and includes weekend days. You will work in-person at the  showroom in Edina, MN.