**PURPOSE STATEMENT**  

The Lead Customer Success Specialist has an important job. They make sure customers are happy and that everything runs smoothly. They do this by organizing how customers are grouped, building good relationships with customers, brokers, and distributors, and using data to improve how products are delivered.

**MAJOR RESPONSIBILITIES:**

**Strategic Leadership (25%):

** - Lead and support a team of customer success specialists to help them work better and more efficiently. - Create plans to improve how we group customers to save time and money.

**Customer Collaboration and Management (20%)

:** - Build and maintain good relationships with our partners, including customers, brokers, and distributors, to help improve how we deliver products. - Review and negotiate agreements, make sure we meet service expectations, and check if we are reaching our goals. - Manage relationships with important national accounts to increase sales by improving order delivery.

**Data Analysis (20%):** - Look at customer order patterns and inform the team if there are any big changes. - Be able to identify and understand order trends to solve issues before they become problems.

**Systems Utilization/Technical Proficiency (15%):

** - Use different tools and systems to help manage orders effectively. - Be skilled in using order management systems (like ERP) and other relevant software.

**Process Enhancement and Continuous Improvement (10%):** - Find areas where we can improve how we work with customer groups and make changes to do better. - Stay updated on the best methods and new technologies in inventory management to keep improving.

**Reporting and Insights (10%):

** - Create and maintain clear reports and dashboards that show how well inventory is managed, where we can save money, and if we are meeting our goals. - Analyze data to help make smart decisions for better inventory management and processes.

**KNOWLEDGE/SKILLS/EXPERIENCE**

- Bachelor's degree in business, Supply Chain Management, Business Analytics, or a similar field (preferred).

- At least 5 years of experience working with customers and a good understanding of customer needs. - Experience in leading a team or managing projects to improve inventory is preferred.

- Know how to analyze data and use inventory management software well.

- Strong skills in solving problems and making decisions.

- Good communication skills and ability to work with different people.

- Attention to detail and a focus on improving how we work.

- Good understanding of supply chain and logistics principles.

- Willing to travel up to 10%.