**Core Responsibilities:**

- Serve as the first point of contact for patients and visitors at the clinic's front desk, ensuring a welcoming environment.

- Facilitate patient check-ins for clinical encounters, confirming appointment details and readiness for service.

- Manage the main office telephone operations, directing calls as necessary.

- Coordinate medical appointment scheduling, ensuring alignment with patient eligibility criteria for services.

- Collect and organize required documentation as directed by healthcare providers to support clinical operations

- Undertake various administrative and clerical functions to enhance medical care delivery and operational efficiency.

- Design and update appointment schedules and templates within the patient management software.

- Execute end-of-day operations to close out business, addressing any pending appointments within the electronic system

- Deliver exemplary customer service both in-person and via telephone.

- Assist patients and families in liaising with social services, chaplaincy, health benefits advisors, or patient admissions personnel.

- Develop pre-admission documentation and complete necessary entries in electronic reporting systems.

- Rectify admission discrepancies promptly to maintain data integrity.

- Compile and process weekly and monthly reports derived from operational logs and documentation.

- Operate fax machines and photocopy medical records as required.

- Document physician orders for laboratory and radiology tests within the medical information system, and retrieve lab results efficiently. Prepare urgent lab report copies for the attending physician as needed.

- Engage in training sessions and meetings to maintain professional competency and stay abreast of updates through collaborative learning.

- Implement administrative protocols for follow-up and tracking of patient interactions and outcomes.

- Access and reference laboratory orders, results, and reports within Government computer systems, ensuring compliance and accuracy.

**Schedule:** - Monday to Friday, 0600 to 1800, comprising 8.5-hour shifts. - No holidays, no on-call duties, or weekend commitments.

**Minimum Qualifications:**

- **Education:** High School Diploma or General Educational Development (GED) equivalent.

- **Experience:** A minimum of six (6) months of experience in a clinical office environment.

- **Certification:** None required. - 

**Security Clearance:** Ability to successfully undergo a Government background check/security clearance.

- **Life Support Certification:** Must hold a current Basic Life Support (BLS) certification from AHA or ARC for Healthcare Providers.