Description

We are currently seeking a dedicated Warranty Clerk to join Sa Brde, a leading cosmetics company. As a Warranty Clerk, you will play a crucial role in ensuring customer satisfaction by managing warranty claims and providing exceptional service. This position is vital to our company as it directly impacts customer loyalty and brand reputation. You will be involved in various warranty-related projects, contributing to the overall success of our customer service department.

Responsibilities:

• Process warranty claims accurately and efficiently.
• Communicate with customers to gather necessary information for claim resolution.
• Coordinate with internal teams to facilitate the warranty process.
• Maintain detailed records of warranty claims and resolutions.
• Provide timely updates to customers on the status of their warranty claims.
• Collaborate with suppliers and vendors to address warranty-related issues.
• Ensure compliance with warranty policies and procedures.

Requirements:

• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of warranty processes and procedures.
• Customer-focused mindset with a passion for resolving issues.
• Ability to multitask and prioritize workload effectively.
• Team player with excellent interpersonal skills.