Sabol & Rice Inc is a growing solutions-driven organization committed to delivering high-quality products and exceptional customer experiences. Our customer support team plays a key role in maintaining strong client relationships and ensuring service satisfaction across all channels.

Job Summary

The Remote Customer Service Representative is responsible for providing timely and professional assistance to customers via phone, email, and online support platforms. The role requires strong communication skills, problem-solving abilities, and a high level of professionalism while working independently in a remote environment.

Key Responsibilities

• Respond to customer inquiries through phone, email, and chat in a prompt, courteous, and accurate manner.
• Resolve product or service issues by clarifying customer concerns, determining causes, selecting solutions, and following up to ensure full resolution.
• Document interactions, issues, and resolutions in the company CRM system.
• Process orders, returns, refunds, and account updates as needed.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain product knowledge to guide customers effectively.
• Meet or exceed performance metrics such as response time, quality scores, and customer satisfaction ratings.
• Collaborate with internal teams to improve processes and enhance the customer experience.
• Protect customer privacy and maintain confidentiality in accordance with company policies.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Proven experience in customer service, call-center support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time efficiently in a remote setting.
• Proficiency in CRM systems, email platforms, and remote communication tools.
• Reliable internet connection and a quiet remote workspace.

Preferred Skills

• Experience with order processing or ticketing systems.
• Ability to handle high-volume requests while maintaining service quality.
• Bilingual communication skills (optional but advantageous).

Compensation and Benefits

• Competitive salary based on experience.
• Remote work flexibility.
• Health, dental, and vision benefits.
• Paid time off and holiday leave.
• Opportunities for professional development and career advancement.