Job Summary:

• To ensure that all emails are replied within 24 hours.
• To ensure all assigned tasks are replied within the stipulated timeframe.
• To ensure all cases are escalated correctly by following the escalation process.
• To ensure all emails and cases are logged and replied through CRM.
• Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
• To make sure that STARS statuses are updated correctly.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line manager assistance whenever is needed.
• Able to meet the daily target that is set by management.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• To answer calls whenever required in the event there is a high volume of calls.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
• When an operational situation arises, management will require assistance to stay back and complete all assigned duties.

Requirement:

Education:

Minimum Diploma Holder 

Skills:

Basic Computer knowledge: MS Office (Word, Power Point & Excel)

Languages:

High proficient in spoken and written English & Bahasa Malaysia

The Package:

Salary up to RM2500

PRA for confirmed staff quarterly

Medical Insurance