Published 1 week ago
Key Responsibilities:
• Develop, update, and maintain governance policies, SOPs, and compliance campaigns with QNET Compliance and The V Network Governance Manager.
• Translate policies into user-friendly guidelines, toolkits, and awareness campaigns for leaders and Team Offices.
• Design and implement recognition and incentive programs to reward governance excellence, compliance performance, and ethical leadership.
Operations, Reporting & Process Improvement
• Streamline operational processes to improve efficiency in audits, compliance reporting, and complaint handling.
• Maintain centralized databases of Team Offices, TOLs, VELs, and compliance cases by region.
• Consolidate and prepare monthly and quarterly governance reports, highlighting compliance trends, risks, and regional performance for management review.
Training, Compliance & Regulatory Support
• Support the development and rollout of governance and compliance training modules for Leaders, Team Offices, and Independent Distributors (IDs).
• Compile governance initiatives, compliance reports, and documentation required for submission to QNET Compliance, Network Compliance, or relevant regulatory bodies.
Stakeholder Coordination & Project Support
• Coordinate with The V’s Government Relations team and QNET Compliance to support forums, workshops, and external engagements.
• Assist in developing tools, templates, and process innovations that enhance departmental efficiency and cross-regional coordination.
• Provide project management support for ongoing governance campaigns, system upgrades, and inter-departmental initiatives
Requirements for the Role:
Cultural & Language Proficiency
• Strong understanding of African culture, context, and networks, with professional working proficiency in both French and English.
Experience & Functional Expertise
• 3–5 years experience in operations, project management, compliance, training support, or process development.
• Experience creating SOPs, toolkits, workflows and process improvements, and working with cross-functional teams.
Project, Communication & Analytical Skills
• Strong project management, organization, and communication skills, able to simplify policies into user-friendly materials.
• Skilled in data management, reporting, and analytics, with the ability to extract insights for decision-making.
Professionalism & Work Ethic
• High integrity and professionalism when handling sensitive information.
• Detail-oriented, reliable, and able to work flexible hours when needed for cross-regional coordination.
Creativity & Digital Competency
• Creative and proactive, with the ability to design campaigns, toolkits, or recognition programs that encourage engagement and behaviour change across diverse African markets.
• Tech-savvy; proficient in Excel, MS Office, data-tracking tools, and digital platforms (CRM experience is an advantage).
The Package: