The Position:

As L1.0 Technical Support, your role is to deliver premium technical support to users and clients.

The Responsibilities of the Role:

• Receive Email/ Chat and calls - digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).

• Determine the problem and provide a technical resolution within the contact or by dispatching for service.

• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress

• Always strive to meet and exceed customers’ needs and expectations.

• Stay abreast of new process and product release by reading updates, studying

product descriptions and participating in team meetings, trainings, forums and discussions.

• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.

• Expected to meet the Key Performance Indicators (KPI).

The Requirement for the Role:

• Degree, Diploma or an equivalent professional qualification

• Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.

• Understanding of desktop, laptop and tablet’s hardware and technology.

• Technical knowledge with problem solving and troubleshooting skills.

• Technical knowledge on Microsoft Operating Systems & Office Suites

• Excellent customer service skills and professionalism in spoken and written English and Korean Language.

• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

What We Offer:

• Competitive Salary: RM 8,000 to RM 11,000
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.