What You'll Do:

• Assist Customers and Engineers: Diagnose and resolve technical or service-related issues for our customers through calls or digital interactions.
• Troubleshoot Problems: Identify hardware or software issues and provide effective solutions.
• Educate and Advise: Use your experience and our guideline documentation to educate customers and ensure their technical issues are resolved.
• Share Insights: Provide valuable input on recurring customer problems to our technical team.
• Collaborate: Work closely with Team Leaders / CC managers and provide feedback for continual improvement.

What You Need to Succeed:

• Educational Background: Diploma or degree in IT-related disciplines.
• Language Skills: Proficiency in spoken and written English and Mandarin / Cantonese.
• Fresh Graduates Welcome: If you're fluent in Mandarin / Cantonese, we encourage you to apply! We provide the necessary training and support.
• Technical knowledge: Understanding of desktop, laptop and tablet’s hardware and technology with problem solving and troubleshooting skills.

Work Schedule:

• Operating Hours: 24/7
• Workdays: 5-day work week with off days based on a roster.

What We Offer:

• Competitive Salary: RM 4,000 - RM 4,500.
• Shift Allowance: For selected desks.
• Overtime Pay: For selected desks.
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.