Key Responsibilities:
 

• Maintain and support Voice system and related software to ensure continuous business operations.
• Maintain and Support SCICOM’s Local and Wide Area Network LAN/WAN and Internet infrastructure, security, architecture and connectivity to external parties to ensure continuous business operation.
• Produce high quality of work and produce competent users to meet SCICOM’s business results and objectives.
• Maintain and support infrastructure and ensure continuous business operations.
• Maintain and support Data Center and Disaster Recovery Center
• Performing installation, repair and preventive maintenance of all networks, security and voice equipment.
• Consulting with departmental staff to resolve network, voice, server and security problems and issues.
• Handling project planning, implementation and day-to-day operational issues.

Skills Required:

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills and able to communicate, read, and write effectively in English.
• Excellent customer service skills, strong attention to details with excellent follow up.
• Dynamic, highly motivated and result oriented as a team player.
• Ability to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software onsite and remote.
• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
• Must have experience working with ticket-based systems for registering incidents and requests.
• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
• Experience in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in Backups, Active Directory, O365, and Windows server environment.

• Configure & troubleshoot endpoint devices, operating system, desktop / kiosk applications, telephony, and all IT hardware located at site.

   

Attractive Packages:

•      Attractive Salary.
•      Performance related bonus for confirmed staff.
•      Medical and hospitalization coverage.
•      Working Location: Kuala Lumpur.