Technical Service Engineer (Bilingual: English/Japanese)

Are you ready to make an impact in a global telecom leader with a diverse and innovative product portfolio? BICS is looking for a technically inclined service engineer to support APAC’s key clients across our extensive range of telecom services. In this role, you’ll collaborate closely with both technical and commercial teams, ensuring seamless service delivery and building long-term strategic partnerships. You’ll be the primary engagement contact, managing complex service issues and tailoring operational approaches to meet each customer’s unique needs—all within a dynamic, international environment.

Your Responsibilities

· Act as the main point of contact for selected APAC key customers, ensuring seamless service delivery across BICS’ diverse and innovative telecom portfolio.

· Build long-term strategic partnerships through customized operational interfaces and proactive engagement, working closely with both technical and commercial teams to align on customer needs.

· Prepare and present monthly performance reports, lead Service Review Meetings, and drive continuous improvement through corrective actions and follow-up.

· Serve as the Single Point of Contact (SPOC) during incidents or escalations, delivering detailed event analyses, corrective action plans, and formal RFO/RCA documentation.

· Advise customers on process improvements, reporting tools, and new services/products, helping them unlock the full potential of BICS’s global offerings.

· Share customer feedback internally to promote operational excellence, foster innovation, and support cross-functional collaboration.

Your ProfileRequired Skills and Experience

· Solid background in the Telecom industry, with a strong technical foundation and experience in customer-facing roles.

· A customer-oriented mindset with strong analytical capabilities, empathy, and a proactive approach to problem-solving.

· Technical knowledge of international roaming in Signalling and Roaming scenarios, with the ability to translate complex issues into actionable solutions.

· Excellent communication skills in English and Japanese, both written and spoken;

· University degree in Telecommunications or equivalent professional experience.

· Flexibility, accountability, and willingness to travel internationally. Strong crisis management skills are essential.

· A passion for working in a global, cross-functional setting, collaborating with experts across technical and commercial domains to deliver world-class service.

This role demands a blend of technical proficiency, customer relationship management, and communication skills to ensure high-quality service delivery and customer satisfaction.