Description

SIERRA Home Health Services Inc. is looking for a dedicated Customer Service Representative to join our Healthcare team. This full-time, remote position offers a fantastic opportunity to contribute to the well-being of our clients while working from the comfort of your home in Reno.

As a Customer Service Representative, you will play a vital role in ensuring our clients receive exceptional service and support. You will assist with inquiries, provide information about our services, and help coordinate care for our patients. Your contributions will directly impact the quality of care we provide and help us maintain our reputation as a leader in the hospital and healthcare industry. We offer a competitive hourly salary range of $25 - $45, along with comprehensive benefits and a supportive work environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Provide accurate information regarding services offered by SIERRA Home Health Services
• Assist clients with scheduling appointments and coordinating care
• Handle customer complaints and resolve issues in a timely manner
• Maintain detailed records of client interactions and transactions
• Collaborate with healthcare professionals to ensure seamless service delivery
• Educate clients about available resources and support services
• Contribute to team meetings and share feedback for process improvement

Requirements

• High school diploma or equivalent
• Previous customer service experience is a plus, but not required
• Strong verbal and written communication skills
• Ability to empathize and connect with clients
• Proficiency in using computer systems and software
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a remote team
• Familiarity with healthcare services is preferred