Broker Relations Manager (BRM)

GoTickets | Chicago, IL (On-Site)

About the Role

GoTickets is hiring a Broker Relations Manager to support a fast-growing ticket marketplace operating at the center of live events, sports, and entertainment. This role is critical to the business — working directly with ticket brokers while using data to drive performance, pricing, and overall marketplace quality.

This is an entry-level opportunity (1–3 years experience) with strong training and development, ideal for candidates looking to build a career in analytics, operations, and relationship management.

What You’ll Do

Broker Performance & Analytics

• Monitor broker performance across key metrics (fulfillment rate, cancellations, drop rate, pricing parity)
• Analyze data to identify trends, risks, and inefficiencies
• Flag underperformance and escalate issues when needed
• Use data to drive decisions that improve marketplace quality

Relationship Management

• Serve as a primary point of contact for a portfolio of ticket brokers
• Build and maintain strong, long-term relationships
• Work directly with brokers to improve pricing, fulfillment, and behavior
• Balance relationship-building with enforcing standards

Negotiation & Accountability

• Hold brokers accountable to marketplace standards
• Identify inconsistencies or risky behavior and address directly
• Influence partners to improve performance and reliability

Operations & Risk Management

• Proactively identify fulfillment risks and mitigate issues before they impact customers
• Support onboarding of new brokers and ensure proper setup and compliance
• Partner with internal teams (Operations, Product, Customer Experience) to resolve issues

What We’re Looking For

Experience

• 1–3 years in a data-driven, analytical, or business-facing role
• Background in operations, analytics, account management, or customer success

Skills

• Strong analytical mindset and comfort working with data (Excel required, SQL a plus)
• Excellent communication and relationship-building skills
• Ability to make decisions in ambiguous, fast-paced situations
• High level of ownership, attention to detail, and problem-solving ability

Nice to Have

• Interest in sports, concerts, live events, or ticketing marketplaces
• Experience working in a performance-driven or marketplace environment

Training & Development

• Structured onboarding with hands-on exposure to real broker scenarios
• Direct mentorship from Broker Relations leadership
• Ongoing development in analytics, negotiation, and marketplace strategy