Description

SM Marains Advances Gear Boxs India Private Limited is looking for a dedicated Customer Care Executive to join our team in Nagercoil. This full-time, on-site position offers an excellent opportunity for individuals seeking to start their career in the machinery industry, specifically within our Toll Free, CRM, and MRM departments.

As a Customer Care Executive, you will be at the forefront of our customer interactions, ensuring that clients receive the highest level of service and support. Your role will be essential in maintaining customer satisfaction and loyalty, contributing significantly to our company’s success and reputation. We offer a competitive salary range of ₹15,000 - ₹20,000 monthly, along with comprehensive training to help you excel in your position.

Responsibilities

• Handle customer inquiries and provide accurate information
• Resolve customer complaints and issues in a timely manner
• Maintain detailed records of customer interactions
• Assist in the development of customer support policies
• Collaborate with other departments to enhance customer experience
• Conduct follow-up calls to ensure customer satisfaction
• Participate in training sessions to improve service skills
• Contribute to team efforts by achieving individual and team goals

Requirements

• High school diploma or equivalent; additional education is a plus
• Strong verbal and written communication skills in either Kannada or Telugu or Hindi
• Ability to handle stressful situations and provide solutions
• Customer-focused attitude with a passion for helping others
• Basic computer skills, including familiarity with CRM software
• Excellent organizational skills and attention to detail
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt to new challenges