Description

Snapmint is looking for a motivated Customer Support Executive to join our dedicated team in Jaipur. This full-time, on-site position offers an excellent opportunity for entry-level professionals to kickstart their careers in the financial services industry.

As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction by providing timely assistance and resolving queries related to our financial products. Your contributions will help enhance our service quality and strengthen our customer relationships, aligning with Snapmint's commitment to exceptional service.

We offer a competitive salary range of ₹13,000 - ₹21,000 monthly, along with a supportive work environment focused on your professional growth and development.

Responsibilities

• Assist customers with inquiries and provide accurate information
• Resolve issues and complaints in a timely manner
• Maintain a high level of customer satisfaction
• Document customer interactions and follow up as needed
• Collaborate with team members to improve service processes
• Stay updated on product knowledge and services
• Participate in training sessions to enhance skills
• Provide feedback on common customer issues to management

Requirements

• Graduation is Mandatory
• Strong communication skills, both verbal and written
• Customer-oriented mindset with a passion for helping others
• Ability to handle multiple tasks and prioritize effectively
• Proficient in using computers and basic software applications
• Max Age is 28
• Willingness to learn and adapt in a fast-paced environment
• Previous experience in customer service is required