Customer Service Specialist 

As a Service Support Specialist, you will be responsible for taking and resolving the next level escalated customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction. Must have good customer service skills and computer skills. 


LOCATION: Fort Worth, TX 76137
POSITION: Contract
SCHEDULE: 8:00am-4:30pm or 8:30am-5:00pm 
PAYRATE: $16.00hr 
BENEFITS: Healthcare, Dental, Vision, Term Life, Short Term Disability etc. 

• This role also provides coaching and support to both internal and external customers.
• Receives incoming phone calls and emails from Internal/External customers concerning orders, improperly placed orders, customer inquiries, complaints, and requests.
• Uses judgment and decision-making skills to evaluate the issue and its impact and either proposes efficient and effective solutions that minimize the negative effect and provide timely and professional resolution or escalates issues to other business departments for prompt resolution.
• Maintains status of Work in Progress, completed work, and other Order Information.
• Utilizes customer fulfillment processes and tools to perform internal requests.
• Utilizing knowledge of internal product offerings identifies whether orders can be sourced internally.
• Enters orders as needed and keeps supervisor and manager apprised of operational issues requiring escalation to other areas of the business. 

QUALIFICATIONS: 

• High School diploma or general education degree (GED), some college preferred.
• 2 years of customer service experience.
• Familiar with Microsoft Office and Outlook.
• Knowledge of computer systems, Windows, technology platforms, web browsing, product knowledge and customer service policies and procedures.
• Bilingual Spanish Preferred but not necessary. 

Pre-Employment Screening: 
Please note that all offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region. This process is designed to ensure the safety and integrity of the workplace. Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role. 

About Staff Perm 
Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process. 7214 S State Hwy 78 Suite #1, Sachse, TX 75048 www.staffperm.com