ENTERPRISE APPLICATION SUPPORT SPECIALIST LEVEL 1

The Enterprise Application Support Specialist role is an IT technical analyst role with the RDM host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the development of new tools to support the platform.

LOCATION: Remote

PAY RANGE: $25hr

SCHEDULE: Weekly rotational schedule / Weekend support as needed.

Week 1: 8:30 am - 5:00 pm

Week 2 : 11:00 am - 7:30 pm

Week 3: 1:00pm – 9:30pm

Week 4: 4:00 pm - 12:30 am

·         The computer environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment.

·         Active monitoring and review of Production Applications for Performance and Accuracy.

·         Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams.

·         Independent work analyzing trends in data and reporting on anomalies.

BASIC QUALIFICATIONS:

·         Must be 18 years of age or older

·         3 + years previous experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues.

·         3 + years of knowledge of current Microsoft Server platforms

·         In depth knowledge of the administration and programming of MS SQL Server 2005+ within a production class environment

·         3 + years of experience in XML/Https/MS.Net/Client-Server architecture

·         3 + years of experience in troubleshooting and problem-solving skills to diagnose software and network issues.

·         Experience with Linux CLI

·         Ability to document job related procedures

·         Network and systems administration experience

PREFERRED QUALIFICATIONS:

·         Programming experience is a definite asset.