Description

Stardust Properties Inc. is looking for a dedicated Virtual Support Agent to join our team remotely from Fort Myers Beach. This full-time entry-level position offers an excellent opportunity for individuals looking to start their career in customer support within the real estate industry.

As a Virtual Support Agent, you will be responsible for providing exceptional customer service to our clients, assisting them with their inquiries, and ensuring their experience with our services is seamless and positive. You will play a crucial role in enhancing our customer relations and contributing to the overall success of our operations.

We offer a competitive hourly salary range of $26 - $28, along with a supportive work environment that promotes professional growth and development.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information regarding our properties and services
• Assist clients with booking appointments and managing their requests
• Document customer interactions and feedback in our CRM system
• Collaborate with team members to improve service delivery
• Identify and escalate issues to the appropriate department
• Maintain up-to-date knowledge of our services and industry trends
• Support marketing efforts by providing client insights and feedback

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Proficiency in using computer systems and software applications
• Customer service experience is a plus, but not required
• Detail-oriented with strong problem-solving abilities
• A positive attitude and willingness to learn
• Ability to work independently in a remote environment