Description

Stone Logistics Inc is looking for a dedicated Customer Service Representative to join our team remotely in Orlando. This part-time position offers a fantastic opportunity for individuals at the entry level to start their career in the dynamic logistics and procurement industry.

As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include managing customer inquiries, resolving issues, and supporting logistics operations to enhance customer satisfaction. This position is ideal for someone eager to learn and grow within a supportive environment.

We offer a competitive hourly salary range of $22 - $26, along with opportunities for professional development in a thriving industry.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Assist customers with order tracking and logistics support
• Resolve customer complaints and issues in a timely manner
• Provide information about products and services offered by the company
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve customer service processes
• Participate in training sessions to enhance product knowledge
• Stay updated on company policies and industry trends

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Excellent problem-solving skills
• Proficiency in using computers and customer service software
• Strong attention to detail and organizational skills
• Willingness to learn and adapt in a fast-paced environment
• Prior customer service experience is a plus but not required