Description
Synex Talent is looking for a dedicated Customer Success Manager to join our innovative team in Northborough. This full-time, remote position is an excellent opportunity for an individual passionate about fostering client relationships and enhancing customer satisfaction within the staffing and recruiting industry.
As a Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our services. You will collaborate closely with clients to understand their needs, provide tailored solutions, and drive customer engagement. This position is vital to our mission of delivering exceptional service and cultivating long-term partnerships. We offer a competitive salary range of $90,000 - $125,000 annually, along with a comprehensive benefits package and opportunities for professional development.
Responsibilities
- Develop and maintain strong relationships with clients to ensure their success
- Act as the primary point of contact for customer inquiries and issues
- Onboard new clients and provide ongoing training and support
- Monitor customer health metrics and proactively address any concerns
- Gather client feedback and communicate it to the product and marketing teams
- Identify opportunities for upselling and cross-selling additional services
- Collaborate with internal teams to ensure seamless service delivery
- Conduct regular check-ins and performance reviews with clients
Requirements
- 1-2 years of experience in customer success, account management, or a related field
- Strong interpersonal and communication skills
- Ability to understand customer needs and develop tailored solutions
- Proficient in CRM software and customer engagement tools
- Excellent problem-solving skills and a proactive attitude
- Ability to work independently in a remote environment
- Experience in the staffing or recruiting industry is a plus
- Bachelor's degree in Business, Marketing, or a related field is preferred