About the Role
Talpa Supermarkets is seeking a Bilingual Store Operations Supervisor to support daily store operations and help lead a high-performing, customer-focused team. This role partners closely with the Store Operations Manager to ensure smooth operations across departments, strong team engagement, and consistent execution of company standards.
This is a hands-on leadership role with clear growth potential into a Store Manager position. Fluency in both Spanish and English is required to effectively support our employees and customers.
Key Responsibilities
Store Operations & Leadership
- Support the Store Operations Manager with daily store operations across departments
- Supervise, coach, and motivate associates to deliver excellent service
- Step in as Acting Store Operations Manager when the Store Operations Manager is absent
- Ensure compliance with company policies, safety standards, and procedures
Team Support & Development
- Assist with hiring, onboarding, training, and scheduling
- Support performance management, coaching, and corrective action processes
- Foster a positive, accountable, and team-oriented work environment
Customer Experience & Merchandising
- Ensure high standards of customer service and resolve escalated concerns
- Support merchandising standards, promotions, and pricing accuracy
- Monitor store appearance, cleanliness, and organization
Inventory & Administrative Support
- Assist with inventory control, ordering, shrink prevention, and receiving
- Support cash handling, POS processes, payroll inputs, and reporting
- Help track sales performance and operational KPIs
Qualifications
- Bilingual (Spanish & English) – required
- 2–4 years of retail or grocery management experience
- Strong people leadership, communication, and customer service skills
- Experience with inventory management, POS systems, and scheduling
- Ability to work flexible schedules, including weekends and holidays
- Knowledge of retail safety and loss-prevention practices
- High school diploma or GED required (college coursework preferred)
- Proficiency in Microsoft Office, especially Excel (basic reporting and analysis)
Why Join Talpa Supermarkets
- Competitive hourly pay with advancement potential
- Clear path into Store Operations Manager and multi-unit leadership roles
- Supportive, people-first culture
- Stable, growing grocery organization
- Opportunity to make a real impact in the community
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 40 lbs.
- Fast-paced retail environment