We are looking for individuals with a strong computer and networking technical background and a commitment to customer service. Technician will be responsible for a wide range of tasks from updating drivers, troubleshooting network problems, managing and configuring servers, training customers, and software installation. We're looking for an efficient and detail-oriented professional with a background in networking, server administration, and workstation repair and support.

KEY RESPONSIBILITIES

• Install, configure, and maintain desktop and laptop computers, peripherals, printers, and mobile devices
• Perform help desk duties to include troubleshooting and resolving hardware, software, and connectivity issues (Windows and macOS environments)
• Set up and manage user accounts, email, permissions, and access (Microsoft 365 / Azure AD)
• Support network infrastructure including routers, switches, firewalls, and WiFi access points
• Diagnose and resolve WiFi and network performance issues
• Provide technical support to end users in person, via phone, and remotely
• Assist with on boarding and off boarding employees from a technology standpoint
• Maintain IT inventory, documentation, and standard operating procedures
• Coordinate with vendors and managed service providers as needed
• Support cybersecurity best practices (patching, endpoint protection, access controls)

REQUIRED QUALIFICATIONS

• 3+ years of experience in IT support, help desk, or systems technician roles
• Strong understanding of computer hardware, operating systems, and basic networking
• Experience troubleshooting Windows-based systems (macOS experience a plus)
• Knowledge of TCP/IP, DHCP, DNS, and WiFi networking fundamentals
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and support multiple users efficiently

PREFERRED QUALIFICATIONS

• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Azure AD)
• Familiarity with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
• PowerShell or basic scripting experience
• Experience supporting remote or hybrid work environments
• Exposure to VoIP systems and video conferencing equipment.