Description

Tech Mahindra is seeking a skilled International US Chat Process Dual Concurrency professional to join our team. In this role, you will be responsible for handling chat processes with a focus on dual concurrency, ensuring seamless communication with international clients. This position is crucial for maintaining high customer satisfaction levels and driving business growth through effective communication strategies. You will be involved in diverse projects that require strong multitasking abilities and excellent communication skills.

Responsibilities:

• Manage multiple chat conversations simultaneously with international clients.
• Provide timely and accurate responses to customer inquiries and issues.
• Ensure customer satisfaction by addressing their needs effectively.
• Adhere to quality standards and chat process guidelines.
• Collaborate with team members to optimize chat processes and workflows.
• Escalate complex issues to the appropriate channels for resolution.
• Document chat interactions and maintain accurate records.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements:

• Proficiency in English language with excellent written communication skills.
• Experience in handling chat processes, preferably in an international setting.
• Ability to multitask and manage dual concurrency effectively.
• Strong problem-solving skills and attention to detail.
• Customer-centric approach with a focus on delivering high-quality service.
• Good understanding of customer service principles and practices.
• Ability to work well in a team environment and collaborate with colleagues.
• Flexibility to work on-site and adapt to changing business requirements.