Position: Data Entry

219 West Main Street | Boise, ID 83735

Hourly Pay: 20.00/hr. on 1099/C2C  | Onsite | F2F interview| 40hr. per week

3 openings-40 hrs/week-8 AM to 5 PM   | Duration: 4 Months.

Start: ASAP

Job Summary:
To provide administration services in the areas of Unemployment Insurance (UI).

Duties and Responsibilities:
Incumbents will be proficient in, and perform some or all, the duties in one or more program areas.  Typical responsibilities: interviews applicants and elicits and records personal information; determines eligibility for programs or services by applying laws, regulations, policies and precedents; assists customers when using related systems; completes documentation to discontinue benefits or grants from individuals who do not comply with requirements; monitors and validates office documents and services for compliance with department, state and federal requirements; anticipates, identifies and resolves problems delaying delivery of services. 

Unemployment Insurance (UI): reviews applications to determine eligibility for benefits; explains benefit payment options; anticipates and provides detailed and clear instruction regarding processes, rights and responsibilities; primarily answers incoming telephone questions and responds to other forms of communication.

Example of Duties:

• Assist customers by phone, click to chat, or by email to provide detailed and clear instructions regarding unemployment insurance processes.
• Provide employers and claimants with detailed and clear instructions regarding their rights and responsibilities.
• Determine how to best serve a customer, particularly a customer with language, computer literacy, disabilities or other barriers and ensure they are provided quality customer service.
• Provide technical assistance on filing a claim or take staff assisted claims where requested.
• Review claims to determine unemployment insurance eligibility including gathering information through effective interview skills to determine program eligibility.
• Data enter weekly certifications and respond to incoming emails.