About Us

At The E-Cig Store, we take pride in what we do and enjoy creating a positive working environment. What makes us unique is our culture – how we work together, support one another, and ensure everyone feels valued.

We believe in inclusivity and welcome people from all backgrounds, whether they vape or not. Our goal is to create a workplace where every colleague feels comfortable being themselves, regardless of their background, preferences, or views.

We are one of the fastest-growing independently owned retailers specialising in e-cigarette products. With a strong presence on the UK high street and ambitious expansion plans for 2026 and beyond, we continue to play an important role in the evolving safer nicotine product market.

Our mission is to provide customers with high-quality, trusted alternatives, helping those who wish to transition away from traditional smoking by offering reliable and safer options.

What We Offer

· 28 days annual leave (pro rata)

· Competitive hourly rate of £12.30

· Incentive-based bonus scheme in addition to hourly pay

· 10% colleague discount on vaping products

· Company-contributed pension scheme, allowing you to benefit from employer contributions and tax advantages

· Discounted gym membership

· Comprehensive training and ongoing product knowledge development

· Career progression opportunities within a growing organisation

· A vibrant and fast-paced working environment

· Colleague Networks – internal groups where employees can share experiences, provide feedback, and support one another

Job Overview

We are currently seeking a Retail Sales Advisor to join our team for the Nottinghamshire area. Cover maybe required between Mansfield, Sutton in Ashfield, Arnold, Sherwood

Store Opening Hours:

Monday – Saturday: 9:00am – 5:30pm

Sunday: 10:00am – 4:00pm

This position offers a minimum 20-hour contract and requires flexibility. Some shifts will involve lone working. Successful applicants must be willing to travel and complete training at a nearby hub store, as well as attend a one-day induction at our head office in Stockport.

As a Retail Sales Advisor, you will represent the business on the high street, ensuring sales performance, customer service, and store standards consistently meet and exceed expectations. Using your product knowledge and enthusiasm, you will work towards achieving KPIs while delivering an outstanding customer experience. You will also help maintain a clean, organised, and welcoming store environment.

Key Responsibilities

· Drive sales and achieve or exceed KPIs

· Maintain high standards of customer service and store presentation

· Manage stock levels and report any issues to the Store Manager

· Support marketing campaigns, promotions, and community engagement initiatives

· Provide cover across regional stores when required

· Ensure all health, safety, and security standards are followed

Requirements

· Minimum 2 years’ retail experience

· Strong background in sales, merchandising, and customer service

· Ability to stand for extended periods during scheduled shifts

· Capability to handle and move items up to 15kg

· Ability to bend, stoop, reach, and use ladders or step stools while stocking merchandise and assisting customers

Schedule

Monday to Friday, with weekend availability required

Location: Mansfield/Nottinghamshire Area

Expected Start Date: April/May

We are an equal opportunities employer. If you are passionate about vape culture, enjoy engaging with customers, and want to be part of a fast-growing and dynamic industry, we would love to hear from you.

Job Type: Part-time, Permanent

Preferred Experience

· Customer service: 2 years

· Sales: 2 years

Work Authorisation

Applicants must be authorised to work in the United Kingdom.

Job Types: Part-time, Permanent

Pay: Up to £12.71 per hour

Benefits:

• Company pension
• Employee discount

Experience:

• Customer service: 2 years (preferred)
• Sales: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person