Sr. Account Coordinator/Cleaning Supervisor

Denville, NJ

Full Time

SUMMARY

We are seeking a highly motivated and results oriented Senior Account Coordinator to support in field operations.

ESSENTIAL FUNCTIONS

• In partnership with District/Regional Manager, process weekly payroll for assigned District employees
• With direction and supervision from District and Regional Managers update and maintain district related spreadsheets and information
• Submit and deliver supplies as needed to client locations
• Interview/screen Custodial Technician applicants for hire
• Train employees on janitorial and administrative tasks
• Schedule staff and manage employee callouts to ensure coverage
• Training, compliance, monitoring of Team Time and attendance for employees in assigned district
• Substitute for Custodial Technicians at client accounts when necessary
• Correspond with Custodial Technicians regarding assignment changes
• Ensure CT's are made aware of important company updates/reminders (via email and WhatsApp) are reviewed and responded to in a timely fashion
• Report all accidents/injuries in a timely manner to corporate office in Amityville, NY.
• Address and work to resolve any/all employee performance issues
• Ability to be on-call for any client emergency situations/calls (possible evenings and weekends)

KEY REQUIREMENTS

• Experience with Commercial cleaning industry a plus.
• Fluent English and Spanish required, other languages a plus
• Microsoft Office/Google technical skills (Word, Excel, Google Docs, Google Sheets)
• Strong attention to detail (scheduling, responses to emails, phone calls)
• Superior customer service skills
• Results oriented: the ability to resolve challenges and emergencies at a moments notice.
• Ability to handle multiple projects simultaneously.
• Working knowledge of email, spreadsheets, smartphones and relevant software

OTHER JOB DUTIES

All other tasks as assigned by management.

KNOWLEDGE

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Spanish Language - Knowledge of the structure and content of the Spanish language including the meaning and spelling of words, rules of composition, and grammar.

SKILLS

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Oversight of personnel resources - Motivating, developing, and directing people as they work,
• identifying the best people for the job.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to
• choose the most appropriate one.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination - Adjusting actions in relation to others' actions.
• Time Management - Managing one's own time efficiently and effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative
• solutions, conclusions or approaches to problems.
• Multitasking - Managing multiple projects effectively, meeting multiple daily deadlines, prioritizing and
• organizing tasks, great focus and attention to detail, and adaptable to new responsibilities.

ABILITIES

• Written Comprehension & Expression - The ability to read and understand information and ideas
• presented in writing as well as communicate information and ideas in writing so others will understand.
• Oral Comprehension & Expression - The ability to listen to and understand information and ideas
• presented through spoken words and sentences as well as communicate information and ideas in speaking
• so others will understand.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not
• involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions
• (includes finding a relationship among seemingly unrelated events).
• Technology - The ability to learn in-house software applications.

WORK STYLES

• Integrity Job requires being honest and ethical.
• Initiative - Job requires a willingness to take on responsibilities and challenges.
• Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation & Concern for Others Job requires being pleasant with others on the job and displaying a
• good-natured, cooperative attitude.
• Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.

TECHNOLOGY

• E-mail, Calendar and scheduling software - Google Apps, G-Suite, eHub/Team Time
• Document management software - Microsoft Office Word and Excel