About the Role

We are looking for an IT Operations Helpdesk Support professional to provide technical assistance, troubleshoot IT issues, and support our internal team in resolving operational challenges. You will be the first point of contact for technical support, system administration, and IT infrastructure maintenance, ensuring that our teams operate efficiently.

Key Responsibilities

• Provide first-line technical support to employees, resolving IT-related issues efficiently.
• Troubleshoot hardware, software, and network-related problems, ensuring minimal disruption to operations.
• Manage IT assets, including software licenses, VPN access, and cloud-based services.
• Monitor system performance and escalate issues as needed.
• Ensure security compliance by enforcing IT policies, access controls, and best practices.
• Support onboarding and offboarding processes, ensuring employees have the necessary IT tools and permissions.
• Document and update IT procedures, ensuring efficient troubleshooting and issue resolution.

Requirements

• Proven experience in IT support or Help Desk roles (2+ years preferred).
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience managing cloud-based IT environments (Google Workspace, AWS, Azure, or similar).
• Basic networking knowledge (VPNs, firewalls, DNS, DHCP, TCP/IP).
• Familiarity with ticketing systems and IT support best practices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills in English (Intermediate) and Spanish.
• Experience supporting on-site teams is a plus.