Description

We are looking for a dedicated Customer Success Manager to join Unified Separation Technologies, a leading company in the Biotechnology/Greentech industry. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and retention of our clients. Your primary focus will be on building strong relationships with customers, understanding their needs, and driving value through our products and services. This position is vital to our company's success as we strive to deliver exceptional customer experiences and drive business growth.

Responsibilities:

• Develop and maintain strong relationships with clients to understand their goals and challenges.
• Onboard new customers, ensuring a smooth transition and successful implementation of our solutions.
• Proactively reach out to customers to provide product training, best practices, and support.
• Collaborate with internal teams to advocate for customer needs and drive product improvements.
• Monitor customer health metrics and take proactive steps to prevent churn.
• Identify upsell and cross-sell opportunities to expand customer accounts.
• Prepare and deliver regular business reviews to customers, highlighting key metrics and achievements.
• Handle customer escalations and ensure timely resolution of issues.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Experience in customer success, account management, or a related field.
• Ability to manage multiple projects and priorities simultaneously.
• Knowledge of CRM software and customer support tools.
• Analytical skills to interpret data and make informed decisions.
• Team player with a collaborative approach to work.
• Bachelor's degree in Business Administration or relevant field.