Description

Univista Insurance is looking for a dedicated Live Chat Agent to join our team remotely from Miami. This full-time position offers an excellent opportunity for individuals seeking to begin their career in the insurance industry while providing exceptional customer service through live chat support.

As a Live Chat Agent, you will be the first point of contact for our customers, addressing their inquiries and providing solutions in a timely and efficient manner. This role is crucial in enhancing customer satisfaction and building long-term relationships with our clients. You will be part of a vibrant team that values collaboration and communication while contributing to the overall success of our organization.

We offer a competitive hourly wage ranging from $30 to $40, along with a supportive work environment that encourages professional growth and development in the insurance field.

Responsibilities

• Respond promptly to customer inquiries via live chat
• Provide accurate information regarding insurance products and services
• Resolve customer issues effectively and efficiently
• Maintain a high level of customer satisfaction through quality service
• Document customer interactions and feedback in the system
• Collaborate with team members to enhance service delivery
• Stay updated on insurance products, policies, and procedures
• Participate in training sessions to improve customer service skills

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Basic computer skills and familiarity with chat platforms
• Customer-oriented mindset with a passion for helping others
• Ability to work independently in a remote setting
• Willingness to learn about insurance products and services
• Previous customer service experience is a plus