Description

Zambrero is looking for a dedicated Service Desk professional to join our team in a full-time, remote capacity. This entry-level position offers an exciting opportunity to be part of a dynamic organization in the restaurant industry, where customer service and operational excellence are at the forefront of our mission.

As a Service Desk team member, you will play a crucial role in providing exceptional support to our customers and internal teams. Your contributions will help ensure smooth operations and enhance the overall experience for our guests. At Zambrero, we are passionate about what we do, and we are committed to fostering a collaborative and supportive work environment.

We offer a competitive salary range of $40 - $45 per hour, along with opportunities for professional development and growth within the company.

Responsibilities

• Provide excellent customer service and support via phone, email, and chat
• Resolve customer inquiries and issues in a timely manner
• Document and track all interactions in the support system
• Assist with training and onboarding new staff members
• Collaborate with other departments to improve service delivery
• Monitor and maintain service desk metrics and performance
• Participate in team meetings and contribute to process improvements
• Stay updated on company products, services, and policies

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic understanding of customer service principles
• Proficiency in using computers and standard office software
• Detail-oriented with strong problem-solving abilities
• Willingness to learn and adapt in a fast-paced environment
• Previous experience in customer service or related field is a plus