Description

ZingHR is looking for a dedicated Patient Service Representative to join our team in the rapidly growing field of Alternative Medicine. This full-time remote position offers an excellent opportunity for entry-level candidates to begin their career in a supportive and innovative environment, based in Los Angeles.

As a Patient Service Representative, you will play a crucial role in ensuring our patients receive exceptional service and support. You will be responsible for managing patient inquiries, scheduling appointments, and providing information about our alternative medicine practices. This role is vital in helping us maintain our commitment to quality patient care and service excellence.

We offer a competitive salary and benefits package to support your professional growth and development in the field of alternative medicine.

Responsibilities

• Manage incoming patient inquiries via phone, email, and chat
• Schedule appointments and coordinate patient visits
• Provide detailed information about alternative medicine services
• Assist patients with registration and documentation
• Maintain accurate patient records and data entry
• Collaborate with healthcare professionals to resolve patient concerns
• Ensure a positive patient experience throughout the service process
• Support the team with administrative tasks as needed

Requirements

• High school diploma or equivalent; additional education in healthcare or customer service is a plus
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Proficient in using computers and standard office software
• Empathy and a passion for helping others
• Strong organizational skills and attention to detail
• Ability to work independently in a remote setting
• Previous experience in customer service or healthcare is preferred